540-891-7800
844-434-3355
fidelismusicalinstruments@gmail.com
Warranty and Return Policies
As a top music instrument store, FIDELIS Musical Instruments proudly brings you the finest products coupled with world-class customer service. Read below for warranty and policy details.
Instruments
- These come with a one-year manufacturer's warranty. All instruments are guaranteed to be free of defects and materials for a full year of purchase. If a defect is found during the warranty period, we are able to repair or even replace the instrument at our discretion.
- Lacquer, epoxy, and plated finishes are also covered under this warranty relative to manufacturer defects only.
- There is no warranty against deterioration due to perspiration, acid, corrosion, wear and tear, and other external causes.
- Corks, springs, pads, and other parts that are subject to normal wear have no warranty coverage. This would include cases and mouthpieces.
- This warranty is extended to only the original purchaser and is non-transferable.
- This warranty excludes damages resulting from accidents, misuse, and normal wear and tear, and is also void if the instrument has been altered.
- If after a 14-day trial period you are not completely satisfied, you may return the instrument for a full refund of the purchase price.
- Returned instruments must be in original, brand-new condition, showing no signs of use such as scratches, scuffing, or scrapes on the instrument or accessories. Items must also include all original packaging.
- All returns must be accompanied by a return authorization from FIDELIS Musical Instruments. Please contact us before shipping the instrument back. You are responsible for return shipping costs.
Accessories and Parts
- In the event that you are not satisfied with your accessory or part purchase, you may return it within 30 days of purchase the date.The item must be in its original, brand-new condition and show no signs of wear or use.
- Items must also include all original packaging.
- You are responsible for all return shipping costs.
Contact us today for high quality middle and high school woodwind and brass instruments.
We look forward to hearing from you.Contact us by phone, email, or the form today!
Service Area:Proudly Serving Customers Nationwide
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844.434.3355
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